Security System Issues? Fix Them Fast!

Step-by-step solutions for cameras, alarms & monitoring problems

+1 (409) 934-5391

🚨 Quick Fix Menu

Jump to your specific problem:

Camera Offline/No Video

Alarm Not Triggering

Mobile App Not Working

False Alarms

Cloud Storage Issues

Power/Connectivity Problems

1. Camera Offline/No Video

  1. Symptoms:
Black screen in app

"Camera offline" message

No live feed

Quick Fixes:

Power cycle camera

Unplug camera → Wait 30 sec → Replug

Restart router (unplug 30 sec)

Check internet speed

Minimum 5Mbps upload required

Verify power source

Test with different outlet/cable

Check for IR interference

Move away from bright lights/windows

âž¡ Still offline? Professional Camera Repair

2. Alarm Not Triggering

  1. Symptoms:
No siren when triggered

Motion sensors inactive

Door/window sensors not alerting

Quick Fixes:

Test sensor alignment

Magnets within 1/2" of sensors

Check battery levels

Replace batteries in sensors

Verify system arming

Ensure system is properly armed

Test siren manually

Trigger test mode from control panel

âž¡ Need professional alarm service?

3. Mobile App Not Working


  1. Symptoms:
Can't view cameras remotely

Login failures

Notifications not coming through

Step-by-Step Fixes:

✅ Update the app:

Check App Store/Play Store for updates

✅ Check permissions:

Enable camera, microphone, location access

✅ Reinstall app:

Delete and reinstall security app

âž¡ Still having issues? Get Expert Help

4. False Alarms

  1. Symptoms:
Alarm triggers with no cause

Motion sensors too sensitive

Step-by-Step Fixes:

✅ Adjust sensor sensitivity:

Lower motion detection sensitivity in app

✅ Check for environmental factors:

Move pets away from motion sensors

Secure loose doors/windows

✅ Update firmware:

Check for system updates in control panel

5. Cloud Storage Issues

  1. Symptoms:
Recordings not saving

"Storage full" errors

Can't access past footage

Quick Fixes:

Check subscription status

Verify cloud plan is active

Clear old footage

Delete unnecessary recordings

Test internet upload speed

Minimum 5Mbps required

âž¡ Need more storage? Upgrade Plan

6. Power/Connectivity Problems

  1. Symptoms:
Devices keep disconnecting

Intermittent power

System offline

Quick Fixes:

Check all power connections

Secure loose cables

Test backup battery

Replace if older than 3 years

Verify network strength

Use Wi-Fi extender if needed

âž¡ Need wiring help? Professional Installation

Need Security System Help?

Get professional assistance
Response within
1 business day

Emly

Security Consultant

Contacts

Contact Us
  • 📧 Email: contact@dorisinfra.site
  • 📞 Phone: +1 (409) 934-5391
  • 📬 Address: 30 N Gould St, Sheridan, WY 82801
  • Working hours: 8:00AM - 8:00PM

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Disclaimer

DORISINFRA is an independent security provider and is not affiliated with specific security system manufacturers. All product names and logos are trademarks of their respective owners. Service effectiveness depends on property layout and system specifications. Local service available in Sheridan County; regional coverage throughout Wyoming. © 2025 DORISINFRA. All rights reserved.